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Nest connect won't connect to wifi

Community Member

My nest connect won't connect to wifi.  Consequently, my Yale lock cannot be added to Nest.  The Nest is within range of both the Yale lock (about 10 feet) and my router (about 20 feet).  Google even sent a new Nest but I still cannot get it past the blue pulse light.  Yale even sent me a new lock but I haven't installed it yet because I don't think the lock is the problem.  I've gone through every trouble shooting step there is but no luck.  I've got the latest and greatest XFinity router with about 30 devices connected.  Does anyone have any other ideas?


Community Specialist
Community Specialist

Hi yankfan007,


Thanks for reaching out. I’m sorry to hear about your experience with your Nest Connect. Let’s get this sorted — a few questions: what’s the status light of your Nest Connect? What troubleshooting steps have you done so far? Do you have mesh Wi-Fi points? What Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)? Also, were there any changes to your WiFi network?


Here are some troubleshooting steps you can try:

  1. Hold down your Connect’s button until the light pulses blue (about 10 seconds). Then, release the button. 
  2. Wait for Connect’s light to turn green, which means the restart is complete.
  3. Try plugging your Connect into a different outlet.
  4. Check for sources of wireless interference. Thick walls, floors, appliances, furniture, and even other electronics on the same network can cause interference.
  5. Factory reset your Connect. Hold your Connect’s button for much longer than 8 seconds, the light will turn yellow, which means your Connect is preparing to factory reset. Keep holding down the button, when the light flashes yellow then goes off, release the button. 
  6. The recommended router settings are the 2.4 GHz WiFi frequency. Check out this guide: Troubleshoot offline or disconnected Nest Connect.

Let me know how it goes.




Community Specialist
Community Specialist

Hey folks, 

@janthadeus, appreciate your helpful response. 
@yankfan007, chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?


Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.