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Nest detect offline - remote fix?

joelfreedman
Community Member

I am away from my house and nest secure is reporting one of the nest detect door units is offline. 
Is there a way to remotely reconnect/reset it? 
I’m not there to hold it’s button down for 10 seconds. 
Failing that, is there a way to turn off the incessant beeps and messages from the nest secure unit, announcing this problem aloud every minute?  Disarming it doesn’t stop those announcements. 

 

2 REPLIES 2

Brad
Community Specialist
Community Specialist

Hi there,

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far? 

Please let me know if you need further assistance. 

Best Regards,

Brad

joelfreedman
Community Member

Thank you for responding.  Yes, I still would like to find a solution to this.

I couldn't find any information that would let me re-set an off-line nest detect without actually physically being in the house and pressing the button at the bottom of the detect unit.  Any help you could give to finding me a way to remotely re-set it would be very helpful.

The problem I had went on for a number of days, I believe - with the nest secure tweeting every 5 minutes or so (I say I believe because of course I wasn't there to hear it).  Even turning the security system off didn't stop teh constant tweets.

Ultimately, I had a friend go by the house a couple of days later - and he heard it tweeting - and he re-set it manually for me. 

Nothing I did or could find gave me any instructions or ideas as to how I could do this without being at the house ---  using the app or otherwise remotely.  Or even any way to simply silence the tweets.   Which is not so great for a security system which is usually on and operating when I'm not there.

Thanks.

Joel