Nest lock reports passcode does not work now... Related to Hub change?

[BryanTuttle]

We have two nest/Yale locks on our condo.  Today, our tenants reported neither lock works.  Both report "this code doesn't not work now" messages when they enter their code.  The master code we programmed in also reports the same error.  When they moved in ~6 weeks ago, they got a different internet service and never hooked up the condo wifi hot spots so the locks have been 'offline' through the nest app...  We're SOL and time to call a locksmith (or handyman with a chisel/drill), right?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards, 
Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[BryanTuttle]

We could find no way to fix this - ended up using a drill (a LOT of drills) to break in and replaced with a standard lock.  Ended up replacing the second lock as well.  We never should have trusted the Nest locks for all our locks...

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad