cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest sensor is offline

Lamanna007
Community Member

Nest sensor is offline

2 REPLIES 2

Lamanna007
Community Member

My nest sensor is offline

SoriaD_
Community Specialist
Community Specialist

Hello @Lamanna007 

 

Thanks for reaching out to our Nest Community about your Nest sensor. I apologize for all the inconvenience. I'm here to help you out.

 

I completely understand your situation. The first step I suggest trying is a reset on this sensor. You can follow the next steps.

 

  • Remove the battery from the sensor for 5 minutes, and then put it back.
  • Restart the thermostat.
  • Remove the sensor from the Nest app. 
  • Pair again with the QR code.


Feel free to keep us posting about your situation; I am so happy to find a solution for you.

 

Best regards,

Douglas.