Nest x Yale Lock 1.1 Keypad not responsive

[TamM2]

Was there a recent software update to the Nest x Yale Lock?  Since last week Thurdsday Nov 20, 2025 the keypad is not responsive.

I have done the following:

- replaced batteries and soft reset

- reset back to factory settings twice

- removed and reinstalled the door lock 4 times, and readded to the Nest app.

The keypad responds after factory reset allowing me to set a master code using the digital keypad.  Then I follow the process to add the product to the Nest app with no errors.  Upon readding to the Nest app, the Privacy Mode is automatically turned on by default on the Nest app.  I then turn off the Privacy mode via the app but the keypad is still unresponsive.

I am able to lock and unlock manually and via the Nest app.  The Nest app is communicating with the Lock.  But the keypad is unresponsive after adding the lock to the Nest app.

Is anyone else having this issue?

Mary

[DeboraJ]

Hi @JMY,

Thanks for reaching out to the community! I understand that you have been experiencing some issues with the keypad on your Nest x Yale Lock being unresponsive. Thanks for letting me know that you’ve already tried some troubleshooting steps and found a workaround. Let me share some information with you! 

Since you have already tried the steps we usually provide for this issue, it is recommended to contact Yale Support directly. This behavior could be related to a specific software or hardware error, and they will have better tools to help you find a resolution.

I hope this helps!

Best regards, 

Debora