Nest x Yale Lock Guest Codes "Not working right now"

[jflem]

My Nest x Yale Lock gives the verbal error "This code isn't working right now" when adding a guest code to the system.

Existing codes work, but adding new codes, regardless of the actual code or name of the user, gives the same problem. 

I have existing guest codes that continue to work fine, this seems to be a new issue.

Thanks for any help.

[Derickf]

Hi @jflem,

Thank you for posting in the community. I’m sorry to hear that you are having trouble with your Nest x Yale Lock because it shows a "This code isn't working right now" message when you try to add any new guest code. I appreciate you confirming that your existing codes work fine. I understand how important it is for you to be able to add new guest codes and maintain secure access to your home. I'm happy to assist.

To gather the necessary information, please answer the following questions:

• Is the Nest app up to date?
• Have you tried deleting and reinstalling the Nest app?
• Is the guest's email shared on the structure, or is there a passcode already assigned to the guest's name?

I'll be waiting for your reply.

Best regards.

Derick.