Nest x Yale Lock: The Nest app is unable to create a master passcode when paired

[awesom]

I have contacted Google, but they couldn’t fix it. They only provided a workaround, so I’m sharing my experience here. Please chime in if you manage to figure it out!

I downloaded the Nest app for the first time to use Nest Connect and the lock. However, when I try to pair the door lock with the Nest app, it fails to create a master passcode and displays a "Something Went Wrong" error message. 

The only workaround Google offers me is to create another new home(aka "Home2") in the Google Home app. Then, I use the Nest app to add Nest Connect and the lock to this newly created "Home2." The pairing process works smoothly this way, and I can create a master passcode in the app.

However, if I remove the Nest Connect and lock from "Home2" and try to add them back to my original "Home," the same error message pops up again.

I have several Google smart home products—cameras, Wi-Fi, doorbell, and thermostat—all working without any issues. However, the Nest x Yale door lock taught me a tough lesson.

[pjtnesthome]

I have been having the same problem since December 12th. I opened a new Google home and moved everything over (thermostat, 3 outdoor cameras, 3 indoor cameras). Only the door lock is giving that same message. I have reset/cleared my nest connect at least 10 times as well as the lock. Nothing helps! I even changed the batteries on the lock, uninstalled and reinstalled nest app. If anyone has been able to solve this PLEASE HELP!

[maedacortez]

Hi Awesom,

Thanks for reaching out. I understand that you are having trouble creating a passcode on your Nest Yale Lock. Thanks for sharing your experience when you contacted Google. I recommend that you send us your feedback. Your comments are very important to us as we strive to improve our devices.

Once I have any updates regarding this inconvenience., I will share them with you.

Regards,
Manuel