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Never got the Nest Secure email

Community Member

I never got the email with the code to redeem the offer related to the sunsetting of Nest Secure (user since 2019)


I called on 3 different occasions and Google store reps either had no idea what I was talking about or told me I just had to wait. Well how long do I need to wait? It's been 3 months!


Community Member

I got the same message just now through the nest app.  Will be looking in to cctv

That is what reminded me that I needed to address this. Got it on the Nest App

Community Specialist
Community Specialist

Hello everyone,


Thanks for posting in our Community. I’m sorry to hear that you’re having trouble with this.


For questions regarding how to redeem your offers, please contact our offer redemption team. If you need help with anything else, our support agents are standing by.




Don't placate us by repeating the same instructions as already provided by other reps here. You have never responded to those form submissions before, and cannot be trusted to do so now. To make this right you owe everyone who has wasted their time on this issue a personal call with these codes and an additional $200 in cash for compensation for personal time wasted.