06-11-2023 04:41 PM
Only discovered a low battery condition by opening Google Home and seeing that the lock was offline. This is at a vacation rental property. Fortunately I was able to get our maintenance guy to replace the batteries. I read that on the Nest app home screen there's supposed to be a "Security" icon I can click, but my Nest app does not display a security icon. I am able to receive motion and person alerts from the two Nest cameras. Just can't find where to set up low battery notifications.
06-15-2023 08:02 AM
Can I please get some help with this?
06-17-2023 11:07 AM
Hi 46Chris,
Thanks for reaching out to us, and I'm sorry to hear about the situation. Let's sort this out.
Does your Nest × Yale Lock shows online on the Nest app? Also, make sure that you are signed in on the Nest app and on the right account. Make sure as well that your phone or tablet’s settings aren’t blocking notifications from the Nest app. Lastly, if you're still having trouble receiving notifications, see if you can receive them on a friend's or relative's smartphone or tablet. Install the Nest app and login in to your account with their consent to see if you may receive notifications on their smartphone. Ensure that you sign out of your account in the Nest app on their smartphone after you're finished.
Let us know how it goes.
Best,
Zoe
06-20-2023 11:24 AM
Hi there,
I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
Thanks,
Zoe
06-20-2023 01:07 PM
08-28-2023 05:55 PM
Hello 46Chris,
Thanks for getting back to us with your updates. I’m sorry for the delayed response here. Since you mentioned that there was moisture found inside the device, this may be the root cause of all the issues with the Nest x Yale Lock. To narrow it down, contact Yale support for further assistance.
Reach out if you have other questions in the future.
I appreciate your help, Zoe.
Best,
Lance