Persistent False Tamper Alarms – Nest x Yale Lock – No Real Fix or Support

[ArsenG]

Hi everyone,

I wanted to share my experience and see if anyone has found a true solution for the persistent false tamper alarm issue with the Nest x Yale Lock.

I’ve been a loyal Yale user for over 4 years. From the beginning, my lock has constantly triggered tamper alarms for no reason — even when the door is untouched. I have tried every fix suggested here and by Google/Yale support:

• Multiple factory resets

• Checking/reseating the internal cable

• Tightening screws

• Replacing batteries countless times

• Updating firmware whenever possible

Nothing permanently solves the problem.

Yale support finally admitted that this is likely a manufacturing defect but refused a replacement because my lock is technically out of warranty. They offered me a 20% discount code for a new lock — but then said they ran out of codes and put me on a waitlist.

It’s extremely disappointing that a security product with a known defect can’t be replaced or properly supported — especially considering how many others have posted about the same issue.

Has anyone found a true long-term fix for the tamper alarm? Or has anyone been able to get a proper replacement through Google Nest or Yale?

I’m considering sharing this more widely so other customers know before buying. Any advice on next steps is appreciated.

Thanks for reading — hope this helps others too.

Arsen

[Mrpopun]

I'm in the same boat considering they have been denying any fault  for years it's likely they will not offer a replacement.

Who did you contact nest yale ot google?

[ArsenG]

Actually, both were involved—Google initially referred me to Yale, and the entire conversation continued with Yale. The strange part is that they offered a discount on a new product, only to retract it in a follow-up email. I’ve never encountered anything like this before.