Superdave22 have tried everything in suggestions

[Superdave22]

Nest connect offline, can connect to wifi but not nest network.

[janthadeus]

Hi Superdave22,
 

Thanks for reaching out. I’m sorry to hear about your experience with your Nest Connect. Let’s get this sorted — a few questions: what’s the status light of your Nest Connect? How far is your Connect from the router? What troubleshooting steps have you done so far? Also, were there any changes to your WiFi network?

Give these steps a try:

1. Hold down your Connect’s button until the light pulses blue (about 10 seconds). Then, release the button. 
2. Wait for Connect’s light to turn green, which means the restart is complete.
3. Try plugging your Connect into a different outlet.
4. Check for sources of wireless interference. Thick walls, floors, appliances, furniture, and even other electronics on the same network can cause interference.
5. Factory reset your Connect. Hold your Connect’s button for much longer than 8 seconds, the light will turn yellow, which means your Connect is preparing to factory reset. Keep holding down the button, when the light flashes yellow then goes off, release the button. 
6. Remove it from the Nest app. Then, add it back. The recommended router settings are the 2.4 GHz WiFi frequency. Check out this guide: Troubleshoot offline or disconnected Nest Connect.

Let me know how it goes.

Thanks,

JT

[EmersonB]

Hi everyone,

@Superdave22 how's it going with your Nest Connect? We would appreciate it if you could share with us the information we're asking above. Also, were you able to perform the steps suggested by JT? We'd be glad to hear from you — We'd like to make sure everything is working.
 
I appreciate the help, JT.

Regards,
Emerson

[EmersonB]

Hey Superdave22,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
 
Regards,
Emerson

[WorrelldPeace]

I had a similar problem right out of the box.  Apparently because the rechargeable battery was drained.   Plugging the Connect into power for a while solved the issue. 

[janthadeus]

Hello there,

WorrelldPeace, sounds great! Thanks for sharing with us your resolution — it's a big help. 

Superdave22, how's it going with your Connect? do you still need our help?

Thanks,

JT

[janthadeus]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks for chiming in, Emerson.

Regards,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT