Thanks for reaching out. I’m sorry to hear about your experience with your Nest Connect. Let’s get this sorted — a few questions: what’s the status light of your Nest Connect? How far is your Connect from the router? What troubleshooting steps have you done so far? Also, were there any changes to your WiFi network?
Give these steps a try:
Let me know how it goes.
@Superdave22 how's it going with your Nest Connect? We would appreciate it if you could share with us the information we're asking above. Also, were you able to perform the steps suggested by JT? We'd be glad to hear from you — We'd like to make sure everything is working.
I appreciate the help, JT.