01-08-2023 06:26 PM
The settings button on the keypad of my Nest Yale lock doesn't come up. I just installed the lock this evening (Jan 😎 and I noticed that the settings button is not active.
I have reset the lock twice and still there's no settings button. How can this be fixed?
I have attached an image of my keypad and you can see that the settings button does not come up when I press the Yale button.
01-15-2023 06:06 PM
Hi Chuks1,
I’m sorry for the delay. Let’s sort this out — a few questions: is your lock’s privacy mode on? Are the batteries of your lock fresh and standard AA alkaline batteries?
Here are some of the troubleshooting steps you can try:
Thanks,
JT
01-18-2023 06:18 PM
Hey there,
It's me again. I want to make sure you're all good — how did the steps go?
Regards,
JT
01-21-2023 02:47 PM
Hi there,
Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.
Best,
JT
01-21-2023 05:51 PM
Hi janthadeus, I realised that the "settings" button on the keypad became deactivated when I connect the door to the Nest App. I think that is how the lock is built to function.
Chuks1
01-21-2023 10:42 PM
I am seeing this also. I reset factory setting a few times and still not see setting after syncing with Nest App. Before App sync, I can set master passcode and new passcode that can unlock the lock. Notice Privacy mode was auto enable by default. I disabled the mode. Still no change on lock. Change my Passcode and still not seeing sync down to lock. Created guest account no access either. The basic trouble shooting tips have been done.
01-21-2023 10:53 PM
I can see setting disappear after synced to Nest App. Most likely as design. Syncing not happening
01-23-2023 05:25 PM
Hey folks,
Thanks for sharing your insights. We hear you — rest assured that we'll take note of it. We'll ensure that we'll learn from your experience as we continually improve our products and services. To make sure, do you have other questions or concerns?
Best,
JT
01-25-2023 10:43 AM
Fixed my lock.
how? after I refactory reset, setup master passcode and held the button in back of lock it said it ready to sync with Nest App. Noticed front of lock the numbers were going off and like a wave. I added the nest connect and then the lock to Nest App. Notice the Nest App can open lock and unlock. Local on lock no passcode work for any user and guest users. So I reboot the router and sign off my Nest account and then logged in again to Nest App. Bingo!! Existing and new user.
01-22-2023 04:52 PM
Hi,
installed lock and added master passcode and added new passcode locally. Unlock and lock work locally. Add google connect green and added lock to Nest App. Nest app can lock and unlock. Saw on app privacy mode enable by default. Locally On lock do not see setting. I disabled privacy mode. Change passcode for my account and added new guest account with passcode. Local passcode, My user account passcode and the guest account passcode could not login. It looks user accounts and passcodes are not syncing to lock. Can someone help?
01-25-2023 10:46 AM
Fixed my lock.
how? after I refactory reset, setup master passcode and held the button in back of lock it said it ready to sync with Nest App. Noticed front of lock the numbers were going off and like a wave. I added the nest connect and then the lock to Nest App. Notice the Nest App can open lock and unlock. Local on lock no passcode work for any user and guest users. So I reboot the router and sign off my Nest account and then logged in again to Nest App. Bingo!! Existing and new user.
01-25-2023 05:31 PM
Hey PaulP96,
We’ve duplicated your thread to the main one here. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.
Best,
JT
01-25-2023 05:34 PM
Hello PaulP96,
Thanks for posting and we appreciate your time in providing the Community the steps that resolved your lock's issue — it's a big help. As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Best,
JT
01-25-2023 06:55 PM
I also assuming if another user account that is not created by me, wants to updated passcode would have log out then login again to Nest App to fix passcode sync age to Yale lock. And maybe router reboot. I also hope that it does not brake my account
01-27-2023 10:43 AM
Thank you for sharing your experience with us. We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices, following the steps found here. This thread will remain open for an additional 24 hours for any follow-up questions or concerns.
Best regards,
Brad