We upgraded our GFiber fiber jack and route to 6E over the weekend. All other devices connected fine, with the exception of my Nest Connect, which needs to be connected in order for my Yale x Nest locks to function.
I have spent hours with Nest support, and even GFiber support. Here is where we are at, still with no resolution:
- We split the GFiber wifi bands to 2.4 GHz, 5 GHz, and 6 GHz
- When I go to set up the Nest Connect in my Nest app, I connect it to the 2.4 GHz band (which my phone is also connected to). GFiber indicates that Nest Connect is ONLY compatible with 2.4 GHz band.
- The set up actually appears to be working, as it finishes set up and the Nest Connect light turns green. However, when I run a connectivity check on the Nest Connect, I get the yellow light, meaning it's not connected.
- Nest has sent me a new Nest Connect. This new device also will not connect to my new wifi 2.4 GHz band, and errors out with a yellow light during the connectivity check.
- I have factory reset my Yale locks multiple times in this process. That has not improved the situation either.
I think the issue is with the Nest Connect, and not the locks themselves due to the yellow light I get during the connectivity check. Any help out there?
