Yale Lock won't connect to Nest Connect

[tombert]

I have tried several dozen times to get my Yale Nest lock to connect to my Nest Connect.

The Nest connect isn't showing any errors so I think it's properly connected to my Wifi.  I did a factory reset on my lock.  The Nest Connect is only about six feet away from the lock, and has a direct line of sight.  I hit the button, the lock says "Ready to Connect", but I get an error that it is unable to connect to Nest app every time. I thought it might be an issue with my firewall on my router, so I temporarily disabled the firewall and retried it, which didn't work.

I am kind of running out of ideas...help!

[ByronP]

Hi tombert,

Thank you for posting here in the community. I'm sorry that you couldn't connect your Nest Yale x Lock with your Nest Connect. I understand how frustrating it is if you already tried a factory reset but it still doesn't work. Help's here.

For this concern, please review a good article to troubleshoot connection errors during Nest Yale x Lock setup. There are a few options and additional links you can try to fix the problem.

Let me know if you need more assistance.

Regards,

Byron