Yale assure sl lock

[Yogi84bear]

Why won’t my google assistant unlock my front door. It will lock the lock but tells me unlocking the door is disabled. 

[twittel]

I have this lock and it works well with my Google Home.  I had to set up my lock as a "works with Google" device; select Yale; follow their prompts to establish the user account; set up a pass code for Google.  Works promptly with Google home.  When unlocking, I have to tell Google my pass code.  

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.