2 step verification

[MarionBrook]

Can't log in to my google account. 

I know my e-mail and password and I know my recovery e-mail,but for some reason I must write verification code and Google Is sending it to my old phone number and it Is impossible to get it from there because my old phone card Is broken. Is there a chance to send code to my recovery mail? Please help

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[MarionBrook]

Hi, thanks for your response

Yes, I still need help

[GarrettDS]

Hey there, 
So sorry to hear about the issues that you're having with logging in. Would you mind letting me know what troubleshooting steps you've taken?

I'm looking forward to hearing from you. 

Best regards, 

Garrett DS

[MarionBrook]

Hallo, thanks for your response.

I tried everything to log in my mail.

Problem is that my phone was factory reset. I tried to log in my mail after that but l can't because of 2step verification is on. Tried to get security code with my recovery email, that step worked, but it still asking me about security number from my old phone..

I just don't know what else can I do.

[GarrettDS]

Hey there, 

Sorry to hear about the issues that you're still having. I would suggest reaching out to our customer support to see if they can further help you with this. 

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

[GarrettDS]

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS