Hello Tom,
Thanks for posting in our Community. I know how it feels when something isn’t working the way it should; let’s get this resolved.
A few questions: are you using an iOS or Android device? How far is the Nest Connect from the router? Do you have any other devices that experience issues with Wi-Fi? Also, are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device you want to pair? Those devices could interfere with the Wi-Fi or Bluetooth signal.
Let’s try the troubleshooting steps below.
- Plug the Nest Connect into a power outlet.
- Press and hold the bottom button until the LED light turns yellow and then blue. This action should reset Nest Connect to factory defaults.
- After the factory reset, your device will appear as "Offline" in the Nest app until you remove it.
- To remove it from the app, open the app, then tap Settings > Select Nest Connect > Remove > Confirm.
- Make sure the phone is on the same Wi-Fi network as the selected network for the Nest device.
- Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
- Cellular data should be turned off.
- If you have an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Nest app.
- Start adding the device back to the Nest app.
More information here: Set up Nest Connect.
Best,
Lance
