Yale lock doesn’t recognize passcode

[Kokobo]

For some reason my Yale lock is no longer recognizing any of my passcodes. I've reset the lock, even did the factory reset and reconnected to Nest app.  

it still doesn't recognize my code at the keypad but I can unlock it via the Nest app.

What can I do to fix this?

[Lance_L]

Hey Kokobo,

Thanks for reaching out to the Community and for sharing all the steps you’ve taken to try and fix the issue. I’d be happy to help you with the Nest x Yale Lock. Let’s check it out.

Since the lock doesn't recognize the passcode when using the keypad but works on the Nest app even after a factory reset of the device, the best thing to do now is to contact Yale for replacement options.

Let me know if you have any other questions.

Best,

Lance