Yale lock key pad

[Jeanniem54]

Key pad will not light up can lock and unlock from AP but the key pad will not light up need help asap thanks

[Ma40]

Same. Did you figure it out? 

[janthadeus]

Hi folks,
 

I’m sorry for the delay. Let’s sort this out — a few questions: is your lock’s privacy mode on? Are the batteries of your lock fresh and standard AA alkaline batteries? 
 

Here are some of the troubleshooting steps you can try:

1. Place 3 fingers on the display, or press on the Yale logo. The lock takes about a second to recognize this action.
2. Make sure that the keypad screen is clean. If it's not, wipe with a clean and dry cloth.
3.  Press the button on the interior lock to make sure Privacy Mode is disabled. You can also open the Nest app > tap Settings > Nest x Yale Lock > disable Privacy Mode.
4. Check low or dead batteries. If your lock has an internet connection, the Nest app can let you know when your batteries are getting low. That should give you plenty of time to change them. But if the batteries are dead, you won’t be able to lock or unlock your door with the Nest app or the keypad. However, you can hold a 9-volt battery on the lock from outside your home to temporarily provide enough power to use your lock. Learn How to lock and unlock the Nest × Yale Lock if the battery is drained.

Thanks,

JT

[janthadeus]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?
 

Regards,

JT

[Ma40]

I followed other steps to do a factory reset. It was laborious and annoying but resolved the issue. Thanks for the follow up! 

[janthadeus]

Hello there,

Ma40 , happy to hear that! I appreciate your efforts here.

Jeanniem54, how's it going? I shared some steps above that should help do the trick. Those should help you get back on track.  Keep me posted, 

Cheers,

JT

[janthadeus]

Hey Jeanniem54,

I want to check if you still need help. Don't hesitate to reach back if you do.

Thanks,

JT

[janthadeus]

Hi there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
 

Best,

JT