Yale lock won't unlock

[Hornman88]

My lock moves freely when using it manually, but when I try to lock with app or keypad the motor does not move the lock. Had to recently factory reset my lock because it wouldn't connect. 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[kcc2046]

I was actually able to resolve this by restoring to default and reinstalling.  Important to let the lock calibrate at the start.  

[kcc2046]

hi, did this get solved?  having the same issue.

[GarrettDS]

Hey folks, 
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

Have a great day. 
Garrett DS