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Yale lock won't unlock

Community Member

My lock moves freely when using it manually, but when I try to lock with app or keypad the motor does not move the lock. Had to recently factory reset my lock because it wouldn't connect. 


Community Specialist
Community Specialist

Hi there, 


I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.


Please let me know if you need further assistance. 

Best Regards, 


Community Member

I was actually able to resolve this by restoring to default and reinstalling.  Important to let the lock calibrate at the start.  

Community Member

hi, did this get solved?  having the same issue.

Community Specialist
Community Specialist

Hey folks, 
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

Have a great day. 
Garrett DS