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Yale x Nest installation Issue

Community Member

We bought a nest x yale lock last year and also paid for installation. The lock Screws seem to be failing, but there is no wear and tear from usage. I reached out to support and they told me to just schedule another person out. They are essentially asking me to pay $200 for someone to come fix an issue with the initial installation process which just doesn't seem fair. Even still, I attempted to locate a pro which I could not do.

Just looking for a fair and just remedy here. I shouldn't have to pay twice for one installation process especially because the issue Im having now is caused by the faulty work from the first.


Community Specialist
Community Specialist

Hi there, 


I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.


Please let me know if you need further assistance. 

Best Regards, 


Community Member

Hey Brad,

I appreciate you reaching out. Yes I am still in need of support with this issue.
Thank you