can’t update new Wi-Fi mesh to conect

[BAH]

I’m following instructions on the site but it simply doesn’t work.  Nest app to settings to nest connect to restart - just gives error can not connect. What’s is wrong?

[Brad]

Hi there, 

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you with this. I have a great troubleshooting article that I think should help you out with your Nest connect going offline. Please let me know if you need further assistance. 

Best regards, 
Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread.

Best regards,
Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad