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fixing a Nest x Yale wobbly lock spindle

mjsjms
Community Member

Just bought a house with a Nest x Yale device on the front door. After replacing the dead batteries, the deadbolt will only engage manually, not through the Nest device. The door locking spindle is very wobbly in the Nest device and doesn't seem to "catch" the deadbolt to turn it to lock/unlock.

 

Any advice? Thanks!

1 Recommended Answer

mjsjms
Community Member

Thanks, Brad. We were able to talk with a Google person to get instructions on how to fix the lock. Have a great day!

View Recommended Answer in original post

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards, 
Brad

mjsjms
Community Member

Thanks, Brad. We were able to talk with a Google person to get instructions on how to fix the lock. Have a great day!

Brad
Community Specialist
Community Specialist

Hey folks,

I am relieved to hear that your issue is resolved! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,
Brad