lock will not pair to the connect device

[nestyalesucks]

I have spent hours trying to get the connect device to pair with the lock. I have found chats, blogs, forums, videos, and notes all full of frustrated customers with no solution by Nest yale. I give up. The software is just garbage. Nobody should have to search the internet for hours to set up a device. DO NOT BUY ANY NEST YALE PRODUCTS!!!! Pure junk. Pairing a dongle with the lock should be simple, and fast. I will be returning this POS to Lowes and buying a competitor that actually works. 

[luciaaa]

Hi there,

Thank you so much for reaching out to the community. I appreciate the time you spent trying to pair the Nest x Yale Lock. I'm sorry the device did not meet your expectations. 

We assure you that we're listening to your concerns. Google would appreciate you taking the time to provide feedback, as it helps us improve the service for everyone in the future. We hope we can change your mind in the future. 

Please feel free to reply if you have any questions.

Best regards,

Ana