"Nest Connect is using battery power" notification on Nest x Yale lock

[bfr]

Hello. I am getting this "Nest Connect is using battery power" notification on our Nest x Yale lock. The Nest Connect is plugged into the wall. 

We have tried unplugging and replugging.

We have tried replacing batteries in the lock.

We have tried resetting. 

Nothing works. We are getting the notification several times every day. However, the lock still works remotely so it is really just the notification that is a problem.

[Lance_L · Accepted solution]

Hello bfr,

Thanks for posting in the Community and sharing all the steps you’ve tried to fix the issue. I’d be happy to help you with Nest Connect. Let’s check it out.

Just to make sure we’re on the same page, have you already tried plugging the device into a different power outlet? Also, have you used the steps below to reset the Nest Connect?

1. Plug Nest Connect into a power outlet. Press and hold the bottom button until the LED light turns yellow and then blue. This action should reset Nest Connect to the factory default.
2. Set up Nest Connect again.

Keep me posted.

Best,

Lance

[C_Harp]

Hello,

I have tried all possible methods including the discussion above, but it continues to appear occasionally. I purchased this product last November; my other one does not encounter this issue.  Can you please assist?

[ByronP]

Hi C_Harp,

Thank you for posting. I'm sorry that the above steps didn't work.

If none of the previous steps don't work, you can try to contact us and fill out the sections to get a call or chat with our dedicated team, who will assist you further with your issue.

I hope this helps.

Regards,

Byron