t009 error nest x yale lock

[wallace0000]

Hi,

I installed the nest x yale lock and successfully installed a nest connect.

When I attempt to link the nest x yale lock to nest connect the message says that it has connected and is 'finishing setup.' I am then sent to a page that displays error T009 and advised to move the nest connect closer. This seems surprising as the nest connect is 5 feet away.

Can you please advise how to resolve this error?

[zoeuvre]

Hi wallace0000, 

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. Can you try the following steps below? 

1. Reset the joining device to default.
2. Restart the modem and router.
3. Move all devices being used for pairing closer to the router.
4. Check the network settings.

I’ll look forward to your responses. 

Best,

Zoe

[zoeuvre]

Hi there, 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

[Jenelyn_O]

Hey wallace0000,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Regards,

Jenelyn