The lock has been offline for almost a year with sporadic hour to day long periods where it will just happen to start working, then with no warning will go down again. I have run through all the troubleshooting steps to include factory reset. I get it connected to the connect and it is immediately down. This has been happening on the pixel 6 and 7, my phone and my wife's.
Thanks for reaching out. I’m sorry to hear that and for the delayed response here. No worries, we’ll check this out — a few questions: what’s the status light of your Nest Connect? How far is your Nest x Yale Lock and Connect from the router? Are the batteries of your lock fresh and standard AA alkaline batteries? Also, what Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?
Here are some troubleshooting steps you can try:
Let me know how it goes.
Status light is green. Distance between lock and connect is about 6 ft and the wireless access point is about 15 feet further, never have a connection issue with the connect and wifi. Batteries are good and using the 2.4GHz.
I have power cycled the lock then done a factory reset on it. Have done the same to the connect.
The lock has been connected now for almost 3 days, a record. I was able to get the following info from the settings.
Model Nets x Yale Lock-1.1
Software version: 1.2-7
all the data entries : 1.2.9