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Google Home App (iOS) Choose A Home Screen - Next button not responsive

cpratte78
Community Member

I have a few unlinked devices in my google home app I am trying to add to my home.  When I get to the Choose a home screen, I can see my home where all my other devices are linked.  When I click on my home, the next button will not activate to allow me to advance to the next screen.  The only option I have is to +Create another home (which is not what I am trying to do).  Any work-arounds?

1 Recommended Answer

Suc1
Solutions Expert
Solutions Expert

Hi @cpratte78, this is a known issue for some users. Our Internal teams are working on this.Please try the following steps to resolve it:

  1. Force close and reopen the Google Home app, then reselect your home.
  2. If the issue persists, clear the app cache or consider reinstalling the app.
  3. Ensure the app is updated to the latest version.

Let us know if these steps help!

View Recommended Answer in original post

2 REPLIES 2

Suc1
Solutions Expert
Solutions Expert

Hi @cpratte78, this is a known issue for some users. Our Internal teams are working on this.Please try the following steps to resolve it:

  1. Force close and reopen the Google Home app, then reselect your home.
  2. If the issue persists, clear the app cache or consider reinstalling the app.
  3. Ensure the app is updated to the latest version.

Let us know if these steps help!

cpratte78
Community Member

That did not work.  I uninstalled the entire app, reinstalled it - provided all the necessary permissions, and still encounter the same issue.