04-24-2022 01:00 PM
My Google Hub Max is no longer turning on since yesterday. Found it as this yesterday , plugged it in a different outlet but no go. What can I do ?
04-25-2022 03:55 AM - edited 04-25-2022 03:55 AM
Have you tried putting your device into recovery mode?
For Google Nest Hub (1st gen)
For Google Nest Hub (2nd gen) and Google Nest Hub Max
04-25-2022 09:09 AM
Hi David, the G doesn't come up , screen will not turn on at all. Is there any testing I could do ?
04-25-2022 11:11 AM
Okay, are you're using the power supply and cable that came with your device?
04-25-2022 03:39 PM
Yes, power supply and cable came with the unit in the box as one assembly.
04-27-2022 10:21 AM
Appreciate you confirming. Let me ask a specialist to review next steps with you.
05-02-2022 09:32 AM
Hi stanase,
I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting!
Best,
Princess
04-27-2022 11:50 AM
Hi everyone,
Thanks for visiting the Community.
@David_K, I appreciate your effort on assisting the customer.
@stanase, thanks for trying the steps @David provided. If there are no indications that the device is not turning on anymore, we'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.
Best,
Princess
05-01-2022 11:44 AM
Hi stanase,
Chiming in to check if you already filled out the form we sent? Let us know once done so we can check it on our end.
Best,
Princess