AQI not updating on hub

[peppercorn]

I have a Hub Max and Hub original.  Recently, in the last few weeks, the AQI on the photo frame view has stopped updating.  The display always reads "8" for AQI.  If you tap it, when it reads the airnow.gov value, it is the correct value and is currently > 100.  Was there a software update that broke this?  I've restarted both devices.  The current conditions and temperature display correctly.

My Hub is running Fuchsia Version:

7.200220419.2.166

Software Version

48.41.32.466204089

My Hub Max is running Fuchsia Version:

7.200220419.2.164

Software Version:

48.41.32.466204089

[Princesss]

Hi peppercorn,

Thanks for reaching out. 

We appreciate all the details you've shared. Could you please send us a photo or a short video clip showing the AQI on the screen? 

Best,

Princess

[peppercorn]

After observing it for a while, it does change occasionally between 6-8.  It appears that it is averaging a bunch of PurpleAir sensors in the result that are either indoor, have not reported recently or are wildly different from the airnow.gov readings.  Right now if I tap the icon that reads 6 for AQI, it says airnow.gov is reading between 19 and 30.  It appears to be a data issue and not an issue with the device.  I don't think there is much that can be done to address it other than allowing an option to not include PurpleAir sensors.

[Dan_A · Accepted solution]

Hi folks,

@Princesss, thanks for the help.

@peppercorn, we appreciate people who are keen on sharing their thoughts with us. It seems to be, as you've said, a data issue and not with the device. We're always looking for ways to improve and we'll take this as feedback. You can use this link to submit a feedback.

Thanks,

Dan

[Dan_A]

Hello again,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Dan

[Dan_A]

Hi peppercorn,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,

Dan