cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Advertisements playing, despite being Youtube Premium user.

Uriah
Community Member

Hello, for the past few weeks, Advertisements have begun playing on my Google Home Max, despite being a Youtube Premium user. I'll ask Google to play music on the device or group of living room devices, then after one song it will start playing an Advertisement...

I've confirmed my Google Home app is still set to use YouTube Music service to play from.
I've confirmed my subscription is very much still active, I've been sub'd for years to Google Music which gave me YT Red, which now turned into the YT Premium which Youtube Music uses.

yt
Can you tell me why I'm getting ads on Youtube Music through my nest device now? It's this how the paid service works or is something misconfigured?

3 Recommended AnswerS

Muddi
Community Specialist
Community Specialist

Hey folks,

 

My apologies for the lack of updates on this. Quite a few of you have been having troubles getting advertisements on Premium YouTube Music accounts when playing music on Google Home/Nest devices. Thank you to everyone who updated this thread with details on what you're experiencing.

 

To help the team further to look into this, if you could send feedback from your Google Home/Nest device using the keywords, "GHT3 Getting Ads when playing YouTube music on <ei. Nest Hub Max>" that would be great. Within your feedback report, feel free to detail what's been happening, your location and the firmware version of your device. For instructions on how to send feedback, check this out.

 

I know some of you already provided the information above within the forum post and this will be shared with the team, but having this information included in the fresh feedback sent from your device is very important.

 

I'll hop back on this thread once I have some more details to share. 

 

Cheers,

Muddi

View Recommended Answer in original post

Muddi
Community Specialist
Community Specialist

Hey folks,

 

No new updates to share for now but rest assured that the team is looking into this issue at hand. For those users who haven't send feedback, please do so by follow the steps below:

 

1. Turn on device usage data and crash reports:

 

  1. Open the Google Home app
  2. Select the speaker/display device card
  3. At the top-right, select Settings and then Recognition and sharing.
  4. Turn on Send [device model] device usage and crash reports to Google. (Example: Send Google Home device usage and crash reports to Google.)

Note: For iOS devices, turn on Send device usage and crash reports.

 

2. Reproduce the issue (play YouTube music) then after the issue occurred, immediately send feedback from the Nest Hub Max device by saying "OK Google, send feedback" then say the feedback keyword "GHT3 Getting Ads when playing YouTube music on <ei. Nest Hub Max>"

 

Let me know once they're done.

 

Cheers,

Muddi

View Recommended Answer in original post

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Sorry for the lack of updates here. I know that this has been an ongoing issue for quite sometime now, but rest assured the team is working overtime to fix the issue.

 

We need more help as we are not getting new feedback about the issue. Please make sure to send fresh feedback from your devices once you experience the issue. This will help the team to investigate it further. Please make sure to follow the steps below on how to send feedback so the team will be able to investigate the issue further.

 

1. Turn on device usage data and crash reports:

 

  1. Open the Google Home app
  2. Select the speaker/display device card
  3. At the top-right, select Settings and then Recognition and sharing.
  4. Turn on Send [device model] device usage and crash reports to Google. (Example: Send Google Home device usage and crash reports to Google.)

Note: For iOS devices, turn on Send device usage and crash reports.

 

2. Reproduce the issue (play YouTube music) then after the issue occurred, immediately send feedback from the Nest Hub Max device by saying "OK Google, send feedback" then say the feedback keyword "GHT3 Getting Ads when playing YouTube music on <ei. Nest Hub Max>"

 

Update this thread once you send a feedback.

 

Cheers,

Muddi

View Recommended Answer in original post

352 REPLIES 352

BryanNotHappy
Community Member

SAme - super frustrating, just cancelled youtube premium and shoved my Google Home and 2 minis in a box - after trying EVERYTHING to get my music ad free back. Been a Premium family member for years, but 4 days in a row of ads. I will NEVER give youtube any more $

DazNoyce
Community Member

Of late haven’t noticed the YT ads. Have unpaired a stereo group and casted YT from my iPhone.  Other people have suggested this can help and it seems to have worked (so far) for me. 

Khushru
Community Member

Same issue here. Shouldn't google be learning from what all the loyal premium customers have to say and fixing this. I mean that's what premium is for right, ad free music? It's not a new feature we are asking for.  We all know the integration with nest has always been messy but come on, this is basic stuff and it's super annoying. 

JKL1123
Community Member

I have Google Family Premium and have exact same problem. Ads will randomly play when ask google speakers to play music

321charliebrown
Community Member

It's been 5 months and this problem has not been resolved. I am having the same problem with ads despite youtube premium subscription while using googles youtube music on googles nest.

Ozziel
Community Member

I found a solution 3 months ago - Google is clearly not interested in fixing this issue so simply cancel your YouTube Premium, sign up for Spotify Premium (free for the first month) then the same price and enjoy advert-free music on all your linked devices. Bonus: Spotify works natively on more devices than YouTube Premium, like my car!

craigpratt
Community Member

So I've had this fixed for a few months now - and wanted to re-share how I fixed it.

First thing, for context: casting or using the Google Assistant to initiate streaming are not really different. It's just a matter of how the streaming is initiated. The device itself (whether it's a ChromeCast, Google Nest, Google TV, etc) is the one "pulling" the content from the internet (which is why you can initiate streaming from your phone or an assistant and then completely remove or power down the phone you started the streaming with and/or control the stream with another device/assistant). The device itself needs to have the credentials to perform the streaming (esp in the case of paid services). It's my theory that there's an issue with transferring the correct credentials to particular devices (in this case the YouTube Music Premium credentials) that causes this symptom - perhaps when you have multiple Google accounts. So while the device will still stream, it's doing so without the premium credentials - and so you end up with adverts.

I'm sure there's more than one way to trigger a refresh of the affected device(s). But these are the steps I performed:

  1. Started Google Music streaming to my speakers
  2. Open Google Home from my phone
  3. Clicked on affected speaker (should show controls and volume)
  4. Selected "Open app" (should open YouTube Music)
  5. Clicked on Account (upper right)
  6. Selected "Manage Google Account" (the account linked to your YouTube Premium membership should be shown at the top)
  7. Went to the "Data and Privacy" tab
  8. Scrolled way down to "Apps and services" and selected "YouTube"
  9. Clicked on "YouTube" - which brings up a web login. Logged into the account linked to my YouTube Premium subscription (had to do 2-factor authentication in my case)
  10. Once logged in, I backed my way out to the Google Home app
  11. Restarted casting from YouTube Premium.

Like I say, there might be more than one way to do this. But as soon as I did these steps, the ads no longer streamed - going on many months now without reoccurrence.

Going back to my theory, I think going through these steps causes the credentials to get refreshed in the Google Home app and pushed out to the device(s) that have somehow lost them. I've only had this happen twice (once at our house and once at a family member's house). But I hope this is useful to someone out there - or that they can validate/refine a solution.

This is the only problem I've had with Google Home (with over 18 devices in 4 family's home) - so I'm pretty happy with it. At least it isn't always trying to sell me things all the time like that tramp Alexa. ;^J

BTW, coming back here after a couple years, I'm sorry to hear people are still dealing with this.

I, for one, had not had this issue since running the steps above - across 2 homes with added google devices. So please try these steps if you haven't yet.

Cubanito
Community Member

Time To Dump Google!!!. They are playing Commercial's On Soma FM a free platform. Yes Its You GOOGLE.

Cubanito
Community Member

"NO Problems on Amazon".

iheartdaijaiju
Community Member

I am just subscribing to this topic. I cancelled my subscription last year and without an official response from the company this is the only place I have to track progress. Please keep this thread open until several users report no ads for a period no shorter than 6 months, as I am certainly not alone in using this thread as a way to measure your progress.

Mara_Inkwater
Community Member

This somewhat pertains to this but I was listening to some calming music while I sleep when all of a sudden, I get woken up by some strange noise that sounded like some weird hippie ad talking about sunflowers. Well, I thought I was dreaming but when I woke up, the ad was still playing in real life. I was so confused. I was playing YouTube music on my iPhone 12 and yes, this is not google. I know. But I can’t really find any other forum talking about this pertaining to my iPhone. Please help.

5footerica
Community Member

Still an issue. Confirmed similar settings as Topher above.

Factory reset. Logging in/out apps and accounts. Deleting and reinstalled apps and device grim Home...

I've been a YouTube premium member for a couple of years now, sucks 😞

Khushru
Community Member

seems like no body cares about this post and they are just on with normal business. We just have to lower our expectations as consumers and switch to other apps. Thats what in a way google are trying to make clear here. That they are not upto the mark and nowhere near the competition. That sucks but its a fact.

Ysnds
Community Member

I was listening and enjoying my premium account without any ads in my Google Home speakers, but I started to hear advertisement in-between every song recently. I have cross-checked all settings and they are connected to my account, I am still a YouTube premium user as it is auto-paid (checked just in case). This is pretty much annoying and doesn't fit the purpose of being a premium user. I pay for an ad-free service and it is what I should get.

This is nothing to do from user's end as no setti g has changed for a very very long time Google. Please fix the problem! 

JoshuaB
Community Member

4 of May 2022 and this issue is still happening. Not YouTubes fault, definitely Googles. I pay for premium and ads are still playing on my Google Home Hub. Please fix. Thanks.

Youtube is owned by Google.   It blows my mind that they can't get their own service to integrate properly with their hardware.

ptorrsmith
Community Member

Yep, same here down in NZ, same issue, just started happening, only when asking Google Home device/assistant to "play music on [insert_your_speaker_group_name_here]".

If Google Nest engineering have acknowledged this as an issues (GarretDS post 21st Dec 2021 above), is there a link to their bug / bug tracker or official page in it anywhere so we can see progress?  Would be nice to (a) show it's acknowledged / in progress and (b) summarize interim workarounds, and (c) post it here 🙂

 

SadieJakz
Community Member

My speaker has begun playing adds between every song.  Very annoying.  I have a premium you tube subscription.  Will be staying tuned for the fix

just don't hold your breath while you do so

🤣

2wheeltinker
Community Member

Happening on my google nest. Seemed to start about a week ago. Tried resetting and such. Pay to be ad free and still get ads. Time to cancel I guess. 

Marcwilson1972
Community Member

Did this ever get fixed...?

Nope. 

Nope. Still happens after almost every song. 

ericle7
Community Member

The problem stopped for me long ago, once I did the workaround of casting to those speakers directly from my phone, just once, before resuming the "Hey Google, play song-name" approach.  Somehow that fixed it.

phazedoubt
Community Member

The problem seems to be with the Nest speakers specifically. I had 16 minis and a nest hub max on my Google home and never had this issue. As soon as I added 4 nests I bought a year later I got this same issue. I thought the Nests must have been used and still tied to someone else's account and reset them all. Still have the problem of ads between each song.

Also now I have issues streaming to my home group from my phone at least 50% of the time.

 

Please fix this!

Have you tried casting directly from your phone to the new speakers, or the speaker group? Once I did that the problem went away even for initiating music from the speakers themselves.

Superjosh
Community Member

This just started for me today. There is an ad between every single song on YouTube music. What's my premium account for again?

Ysnds
Community Member

Hi All,

For what it's worth, I saw a post someone decoupled house speakers and it worked for them. I have two Google home speakers at home and I had them also linked under "All Speakers". After I removed the "All Speakers" and registered them as separate speakers, this problem has been sorted out for me. 

Give it a try if you have multiple speakers linked to your Google account. That being said, Google needs to sort this problem out...

Khushru
Community Member

Just want to check who is this community for? Just for us members to blabber and write notes on googles wall...or someone(like literally anyone) from the dev/product team even is a part of this? no one seems to care...

MusterBuster
Community Member

@GarrettDS you have hundreds of community members in this thread, taking time to write detailed explanations of what is happening. They have answered all of your questions, and even attempted to troubleshoot the issue themselves. And yet, after well over a year, this issue still persists with no update from Google.

 

Google is breaching its legal agreement with every user affected by this issue - including myself. I pay to remove ads from your service. 

Since Google has been unable to resolve this issue within a reasonable amount of time, please can you inform us how we can claim a refund (as per our statutory rights) for the duration of time where Google has failed to provide the service as described in our Premium agreement.

dbred
Community Member

This should be trivial for google to reproduce. 

Step 1 -  Buy Google Home Max

Step 2 - Play a video or song with a premium account

Step 3 - Fix issue

I suspect this is a known issue and Google just won't respond because they can't or won't fix it. If they won't fix they really need to change their product details.

 

 

dbred
Community Member

In my case a factory reset resolved the issue.

LukeFranky
Community Member

I have the same problem. If it's not resolved I will cancel YouTube Premium and seek a refund for every month this continues.

I called and I was told that since a recent update, the Chromecast Ultra can no longer login to Youtube and now operates as a 'guest', hence why I am seeing adds whenever I ask Google to play music.

She said it was another department's responsibility and that they know about the problem, but she did not even know if it was going to be fixed. She basically implied that if she was me, she would use another service.

Due to Google's politics and censorship, I have been thinking of leaving anyway, so I took her advice and stopped being a long-term YouTube Premium customer. I have switched to Deezer which has better audio quality anyway.

Oddjobvs007
Community Member

Started noticing ads on my YTP account when using YT music on both my Nest hub max, and my other Nest display hub. And the other day I was streaming YT music (Premium Account) on my GoogleTV, and started getting ads. This is unbelievable, and infuriating. 

Edumacated
Community Member

Wow!  What a rabbit hole with no ending!  I've been hearing adds for the last few months. Did all the resets and checked for account info being correct. It is a paired issue for me. I have a mini paired to a Chromecast ultra that is connected to my amp. I play videos and audio. Adds all the time. This close to being done and switching all to Amazon. 

BLKAIRS
Community Member

I was having the exact se issue with my nest audio. I have an active premium sub and was getting constant ads to subscribe and it would throw on a random song. I nearly threw the speaker at a wall. I managed to resolve it unfortunately I did so many things that I'm not sure which fixed it the last step I did was unplug it from the speaker then the cable from the wall for about 5 minutes plugged it back in and haven't has any problems since. It was only effecting the speaker that I usually don't unplug so take this with a grain of salt and I can add other steps I took if anyone ask.

my problem is that I have a house full of Home devices. (over 11) So not knowing exactly what works is going to be a lot of work on my part. Some are stand alone, some are dongles. I'm going to have to be resetting everything, and my concern is that currently it works flawlessly for me, and gives commercials to my wife. I listen far more often that she does, but she complains far more bitterly than i do...

I had this issue. Found out that there are two premium levels. The 9.99 one still has ads. I upgraded to the 11.99 subscription and it works just as it says it will. They do not tell you this unfortunately, It appears that they made changes to the levels of the subscription. Can't speak for anyone but myself, I had the ad issue and that is how I solved it. Unfortunately it costs 2 dollars more per month.