Alarm fails as routine

[Fritzw]

Hello  

I have a little problem with my good night routine. I have in line 3 ....ask for the alarm time.... it works. But when i reply to my nest hub. It reads a Wikipedia artikle instead of setting the alarm. For example, the nest hub asks. When shuld i set the alarm. I repley 5 am. The nest hub repleys 5 am is a Song from ...... this happens evereytime sind 4 weaks no matter wich time i say. Language settings german bzw. I would appreciate if somebody could offer me a solution. Thx 

[Alex_S]

Hi Fritzw,
 

Thanks for visiting the Google Nest Community.
 

I know how it feels when something isn’t working the way it should, let’s further look into it. A few questions: Was it working fine before? If you verbally asked your Google Nest Hub “Hey Google, set an alarm”, does it work? How about via the German language? 
 

I’ll look forward to your response.

Best,
Alex

[Fritzw]

Yes it worked fine for a year, only in the routine it dosen't work now, if i use a single language command it still works. And yes I use german language setting. It stoppen working since the last Update. I registered only there was one because you fixed a other Bug. 

[Alex_S]

Hello Fritzw,
 

Got it. Let’s try to add a custom action to your Good night routine. 
 

• Open the Good night routine.
• Remove the action to “Ask what the alarm time should be set for”.
• Tap + Add action > Choose “Try adding your own”.
• Type: Set an alarm > Done > Save.

Let me know how it goes.

Best,
Alex

[lzb]

I have noticed a few posts about this already, with no apparent solution. On my Nest Hub, I tell it to run the "Good Night" routine, it asks me what time to set the alarm. I tell it "6 AM" and instead of setting the alarm, it says "I can't help with that, but here are suggestions you can try" as if the phrase "6 AM" was said by itself, and not in context of setting an alarm. I can still set the alarm manually. This routine used to work fine, then it stopped working, then it seemed to work again briefly, and now it's not working again. This sure looks like a backend issue on Google's end, and it doesn't seem like they have any plans to fix it. Has anyone found a solution for this?

[Alex_S]

Hi Izb,

It seems like a main thread has already been created about this concern, so I'll merge your post into it. You can follow the main thread for updates and suggested troubleshooting steps. Please note that once merged, this original thread will be locked.

Best,
Alex

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Fritzw]

Problem fixed by Google. It works again

[Princesss]

Hi Fritzw,

Awesome! Glad to know it's working again. 

Since this has been resolved, we'll consider this complete and will lock the thread now. Feel free to start a new one if you need assistance with your Google Nest devices and the Community would gladly help.

Cheers,

Princess