All 3 of my Google hub max are making stating noise

[DeAnna78]

A few days ago all my Google equipment from the hubs to the doorbell has been making serious static noises where I can not even hear what anyone is saying outside and they can’t hear me at the doorbell. I’ve had all my Google nest doorbell and speakers since I moved in my apartment 6 years ago, I upgraded the hubs to max and no issues with Google until this week. I tried everything I saw on these forums to do and it’s still making these serious static noises. Please help otherwise I’ll have to buy a new system for my security here. I chose Google nest device as my issue category but it’s the max hubs and the cameras/audio. 

[nerys]

Hi DeAnna78,

Thanks for posting in the community!

It can be frustrating when your devices don't work as expected. No worries; here's help! Before we get started, I just have a few questions for you:

• Is this situation happening just when you speak through the display to the doorbell, or also when you speak on the app using the talk and listen feature?
• Does your Google Hub seem to hear and respond to your voice commands normally?
• Have you tried to perform a factory reset on the doorbell?

The answers to these questions will allow me to share with you the correct steps. In the meantime, if you have any further questions for me, feel free to reply to this post. I'll be happy to assist.

Best regards,

Nery.

[DeAnna78]

It’s the audio and video. When I try to talk to someone at the door it’s so staticky that all they hear is static and nothing else. When I turn all my hubs on they all are doing this. I have tried factory resetting my doorbell and the hubs and it’s still doing this. It’s overwhelming and needs to be fixed. It’s worthless like this. I can see videos but can’t hear or talk and I have to keep the volume down so the static doesn’t come out the speakers 

[MplsCustomer]

@DeAnna78 

This recent post may not be relevant to your situation; I'm sharing it just in case it is:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-audio-crackling-solved/td-p/623234

[nerys]

Hello DeAnna78,

Thanks for your quick reply!

That's correct; factory resets don't always resolve every issue. To figure this out, and as mentioned above, can you please kindly respond to the questions to provide you with the correct steps to get this solved?

• Is this situation happening just when you speak through the display to the doorbell, or also when you speak on the app using the talk and listen feature?
• Does your Google Hub seem to hear and respond to your voice commands normally?

I need to check what's causing this situation. It could be the display's microphone, which is not working, or the doorbell's speakers, which can be damaged.

I appreciate your patience and cooperation!. If you have any further questions for me, feel free to reply to this post. I'll be happy to assist further.

Best regards,

Nery.