Unable to get past 0% update on a new Nest Hub Max

[J1NX]

Hoping someone can help,

I am stuck on what to do, i recently purchased a Hub Max, but i am unable to get it past the updating 0% stage, 

I have tried everything, rebooting, factory reset, i have moved it next to my router, created a new home in the app but every time i try to get it set up it wont get passed the updating screen it just sits there at 0%.

I get a notification on my phone that something is wrong and to leave set up which forces me to factory reset and try again.

Contacted Google support but after first contact on the chat the agent never got back to me.

I am so frustrated that i am thinking of just sending it back along with the doorbell as well.

Any help or suggestions would be appreciated before i throw the thing through a window!!!!

[nerys]

Hi J1NX,

Thanks for posting in the community!

I'm so sorry to hear that the Nest Hub Max is stuck in the update. No worries; I'm here to help. Please follow the next steps that might solve this situation:

• Make sure the device is within 15 to 20 feet of the router.
• Reboot the Nest Hub Max and the router.
• Allow the two devices to fully reboot and attempt to reconnect.
• I see that you have tried the factory reset, so as last time, perform the factory reset on the device.

If this persists after these steps, let me know to explore more resolutions. Feel free to post any additional questions you may have. I'll be happy to assist further.

Best regards,

Nery.