07-28-2022 06:26 AM
If I cast Apple Music One or Hits to my google speaker(s) either by voice or app after a while the music will randomly stop. This doesn’t happen when I play anything else via Apple Music eg playlists or with any other app or radio station any ideas ?
08-03-2022 07:35 AM
Hey PhilCUK,
Thanks for reaching out. Sorry to hear that you're having issues playing music on your Google Home/Nest devices. A few questions: when did the issue start? What specific Google Home/Nest devices do you have? Is it happening to other music services like YouTube Music and Spotify? How far are your devices from the router?
Let's try these troubleshooting steps below:
Let me know how it goes.
Cheers,
Muddi
08-04-2022 03:11 AM
Thanks Muddi, as mentioned this only happens to Apple Music radio (1 or hits) and not any other Apple Music playing such as albums and playlists. Other services such as Spotify and BBC radio work fine and do not cut out. I do suspect this is an issue unique to Apple radio playing via google home devices and not my set up, thanks
08-04-2022 05:22 AM
Hey PhilCUK,
Thanks for the quick response! I agree with you that this can be an issue with specific Apple Music station/album only and not on the device or music provider. I suggest you try reaching out with Apple Music Support so they can check what's going on with the station. Also, please send feedback via voice command on your Google Home/Nest device by saying "Hey Google, send feedback," then a brief description about the issue. Visit this link for more steps.
Feel free to get back to us whenever Apple Support advice to you. I'll keep this thread open for a while and wait for an update from you.
Cheers,
Muddi
08-04-2022 06:08 AM
Hello , I started with Apple Music, they said that as the radio service works fine eg via their unless I cast it then I should report this to you, thanks
08-06-2022 09:29 PM
Hey PhilCUK,
Got it! Could you try using the Google Assistant app on your phone then check if you have the same issue. This will help us further isolate the issue.
Cheers,
Muddi
08-09-2022 09:55 PM
Hey PhilCUK,
I just wanted to follow up on this. Are you having the same issue with the Google Assistant app on your phone?
Cheers,
Muddi
08-10-2022 10:29 PM
Hey PhilCUK,
I haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.
Cheers,
Muddi
08-11-2022 07:48 AM
08-13-2022 09:21 PM
Hey PhilCUK,
Understood! Have you sent feedback on your speaker?
Cheers,
Muddi
08-15-2022 01:19 AM
Hi, yes I have, thanks
08-15-2022 03:42 AM
Hey PhilCUK,
Thanks! I'll have our team check this issue with Apple as they are the music provider. By any chance, do you have friends or relatives that have the same issue on their devices so we can gather more reports.
Cheers,
Muddi
08-16-2022 03:17 AM
I tried chromecasting at a friends house from my phone to their google speaker and the same issue happened with Apple Music 1 ,mI have found that using Bluetooth is an option but the underlying issue remains
08-16-2022 07:06 AM
Hey PhilCUK,
Thanks for trying. I'll check this with the team and get back to you for update.
Cheers,
Muddi
08-22-2022 06:09 PM
Hi PhilCUK,
Thanks for your patience. Could you please verify what country are you located at?
Best,
Princess
08-23-2022 01:00 AM
Sure, the UK
08-23-2022 01:52 AM
Hey PhilCUK,
Thanks for the information. I'll check some information with the team and get back on this thread for update.
Cheers,
Muddi
09-07-2022 05:38 AM
Hello, any update at all ? Thank you
09-07-2022 07:58 PM
Hey PhilCUK,
Sorry for the lack of updates here. No update from the team yet. Please fill out this form with all the needed information. This form is only meant for you to use, so let me know once you’re done.
Cheers,
Muddi
09-10-2022 09:15 PM
Hi PhilCUK,
I just wanted to follow up on this. Have you had the chance to fill out the form?
Cheers,
Muddi
09-11-2022 12:02 AM
Just done it, thanks
09-12-2022 07:17 PM
Hi PhilCUK,
We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
Best,
Princess