Apple Music family subscription members unable to connect

[CDunn]

I have a family Apple music subscription. I am able to connect apple music on my Google Home app but my wife is not.  She is on the Apple music subscription.  All related apps and devices have been updated.  Please advise.

[Dan_A]

Hi CDunn,

Thanks for posting.

A few things: which Nest speakers are we working with? Are they playing Apple music when asked to play? Can't your wife request a specific song/artist/genre from Apple Music via voice command? What is the error message?

You can start by adding her as a home member. Follow the steps below:

1. Open the Google Home app.
2. Switch to the home you want to share.
3. At the top, tap Add > Invite home member Invite person.
   1. If you don't find "Invite home member," tap Add person to home.
4. Enter the name or email address of the person you want to invite to your home tap Next.
5. Review what’s shared when you add someone to your home > tap Next.
6. Review the person’s access to your home > tap Send.
7. If your Google Family Group isn’t full and the person you’re inviting isn’t already in one, you should get the option to invite them to your Google Family Group.
   1. To invite them, tap Add to Family.
   2. To skip this step, tap No Thanks.
   3. Note: You can have up to 6 members in a Google Family Group.

The person you invite should receive an email with instructions.

Note: If the person you want to invite has already requested to join your home, you need to accept that request instead of sending a new invitation.

Let me know how it goes.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

[CDunn]

Thanks!  I have the nest display, nest minis and regular nest speaker in my house. My wife is already in my google home group. She was able to play Apple Music by asking for titles or artists. However she was not able to play playlists. We set up voice recognition for her, so we could make lists etc. but then Apple Music stopped working for her all together. It said she needed to link an Apple Music account in her google home app. That’s where we hit the bump. When we try to link the her Apple Music account on her phone thru google home it says “needs a subscription”   In her Apple Music app it says she’s on a family subscription, so it seems google is not recognizing her Apple Music fam sub. 
we were able to attach her Spotify account (also a family subscription rooted on me) and that works ok but still won’t play our playlists on spotify either.  Thanks for the reply!

[Dan_A]

Hello CDunn,

I apologize for the delayed response. I wanted to check back on your concern and how you're doing? Have you had the chance to contact Apple Music about it? If so, what options have they given?

Looking forward to your response.

Kind regards,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Cheers,

Dan

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Thanks,

Juni