Apps missing from 2nd gen nest hub

[Sunflower33]

I recently bought the 2nd gen nest hub and was able to access the app tray from the bottom of the screen (Netflix, Pandora, podcasts, YouTube, etc). A few days ago the apps disappeared, now everything like Netflix is gone. Anyone noticed this and happen to have a solution to get the apps back?

[Canukistan]

Same thing just happened to me.

[Nashki]

I can't even set up Netflix on my Nest Hub 2. When I enter my account and password, in the Google Home app, I'm taken to a blank web page and ... nothing

[Keltic88]

Wow there must have been an update and they decided that I didn't need those apps after all.  

[Keltic88]

Performed a factory reset.  Still the same, only apps are Games, Assistant, Stories, YT TV.  Had a full set of apps before 12am EDT.  It reset itself and poof! No apps.  Anybody else had any luck?

[Sunflower33]

Check now, looks like they are reappearing, at least for some of us. 

[Keltic88]

Nothing yet, but I'll give it a day or two to see if there was some kind of code rollout that hasn't hit me yet.  Thanks for the update & cheers.

[OwenTurkovich]

Me I lost all of the same apps I am so confused is there a way to message google?

[LadyChelsea]

Happened to me- I set it up this morning around 6:30am. Then this afternoon (same day), all apps are gone. No Netflix, podcasts, etc. 

[LadyChelsea]

Okay- so weird- my apps are back….not sure what happened. 

[Sunflower33]

Me too! Hope they stick around this time.

[Sunflower33]

Just checked this morning and apps are back...very odd! I did not do anything, just woke up and noticed they were back. 

[Lesplaycool]

I'm having the same problem.  The only apps shown are Assistant, Games, Stories and YT TV.   Some apps are still there but hidden (Spotify).  I tried restore to factory, adding to another home and back again.  

[Keltic88]

Have you had any luck?  Mine's still sucky.

[Lesplaycool]

Nope nothing.

[alfonzumab]

Same here.  Just a few apps for me.

[Lesplaycool]

I was able to fix mine (finally).  I noticed that it was somehow locked to my account because I created a dummy GMAIL account, moved the hub to it and all the apps showed back up.  But when I moved it back to my original account, the apps disappeared again.  

I tried changing every setting in my Google Home and Google Assistant apps.  Nothing helped.

Finally, trying to link Google Home to my Netflix account somehow made all the apps show back up on my Hub.   It doesn't make any sense but I'll take it.

I hope this helps someone.

[Collz]

I have never had any apps on mine, why?

Very disappointing..

[nikmit]

Same here no apps can be seen anymore when swiping from the bottom. It used to work. 

[MarkHNZ]

Ditto. Posted same question a month ago,  but still no response. Anybody out there?

HEY GOOGLE !!!

[Sunflower33 · Accepted solution]

Mine came back and are still around. Think it's just a glitch.

[MarkHNZ]

Glad they have come back for you. 

However, that it is a 'glitch' does not solve this issue for the rest of us, so whosoever ticked this response as "solved" - It's NOT! 

Hey Google, anyone out there? 

[GarrettDS]

Hey folks, 
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

Have a great day. 
Garrett DS
 

[nikmit]

I still didn't get mine back. Happy for you, but this should still be an open issue.

[wenyalintw]

same issue here, really sucks...

[Keltic88]

Yeah, mine has been hobbled since 12/1/2021.  Numerous factory resets, different networks, etc...  I have yet to see Google actually respond to anything.  Ever.  Except when they expect payment from you.

[Lesplaycool]

I have no idea why, but signing my Hub into Netflix brought all of my apps back.  Could you try that?  Or any other service (Hulu, Youtube, etc).?  Just throwing things out there.  

[wenyalintw]

I have tried log in to netflix & youtube, sadly no luck.

[wenyalintw]

definitely a v1.56 firmware bug, driving me crazy

[Nestio2000]

Any update on this?

I got the newest update, but have stillet never seen any apps.

[NickFenst]

Same here, fully updated and never seen the apps...

[MarkHNZ]

Google Home Support have now advised me that "the apps won't really show when you swipe up since that feature is currently not available outside the US. This is a great feature though and I will submit a feedback about this and maybe someday, this will become available to every country."

To which I replied "The Hub is a fantastic piece of hardware, but the interface & apps are very disappointing! 

All Hub users would like this, & more, functionality. As you will see from Community threads, some users have had it, & then the feature disappeared!

It is strange that it has taken nearly 6 months for this (now clear) response, as there are numerous threads noting the issue. I just added my experience to them. Odd also, that Community responders had not been made aware of this situation by Google, so they could have responded MUCH earlier. 

Thanks for your response. Much appreciated. Please let Jake (Community host) know too." And response ". I will definitely have a seat with the management about this and have a discussion. I already relay this to Jake and his team."

So presumably those of you who had the functionality, had it overwritten by a non-US update.

If you want this functionality NOW, suggest you email "googlehome-support" at "google.com" quoting Case ID [6-4800000032450] and that the 'swipe up to show apps' feature be made available world-wide.

Thanks Jake *(& Team) - Google should give you more support !