I recently bought the 2nd gen nest hub and was able to access the app tray from the bottom of the screen (Netflix, Pandora, podcasts, YouTube, etc). A few days ago the apps disappeared, now everything like Netflix is gone. Anyone noticed this and happen to have a solution to get the apps back?
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Performed a factory reset. Still the same, only apps are Games, Assistant, Stories, YT TV. Had a full set of apps before 12am EDT. It reset itself and poof! No apps. Anybody else had any luck?
I'm having the same problem. The only apps shown are Assistant, Games, Stories and YT TV. Some apps are still there but hidden (Spotify). I tried restore to factory, adding to another home and back again.
I was able to fix mine (finally). I noticed that it was somehow locked to my account because I created a dummy GMAIL account, moved the hub to it and all the apps showed back up. But when I moved it back to my original account, the apps disappeared again.
I tried changing every setting in my Google Home and Google Assistant apps. Nothing helped.
Finally, trying to link Google Home to my Netflix account somehow made all the apps show back up on my Hub. It doesn't make any sense but I'll take it.
I hope this helps someone.
Google Home Support have now advised me that "the apps won't really show when you swipe up since that feature is currently not available outside the US. This is a great feature though and I will submit a feedback about this and maybe someday, this will become available to every country."
To which I replied "The Hub is a fantastic piece of hardware, but the interface & apps are very disappointing!
All Hub users would like this, & more, functionality. As you will see from Community threads, some users have had it, & then the feature disappeared!
It is strange that it has taken nearly 6 months for this (now clear) response, as there are numerous threads noting the issue. I just added my experience to them. Odd also, that Community responders had not been made aware of this situation by Google, so they could have responded MUCH earlier.
Thanks for your response. Much appreciated. Please let Jake (Community host) know too." And response ". I will definitely have a seat with the management about this and have a discussion. I already relay this to Jake and his team."
So presumably those of you who had the functionality, had it overwritten by a non-US update.
If you want this functionality NOW, suggest you email "googlehome-support" at "google.com" quoting Case ID [6-4800000032450] and that the 'swipe up to show apps' feature be made available world-wide.
Thanks Jake *(& Team) - Google should give you more support !