cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Arenti cam is linked but my google hub doesnt show display

RajputsHouse
Community Member

My Arenti cam is linked well and the canera shows display in my phone but my hub devicebisnt showing display, just a black screen instead. Please help. How doni fix this?

3 REPLIES 3

Azarco
Community Specialist
Community Specialist

Hey RajputsHouse,

 

Thanks reaching out — let's see what's going on.

 

A few questions: was it working before? Can you view your camera on your Google Home app? Also, what's the exact command you've used and what's the response of your Google Nest Hub when streaming your camera? 

 

Give these steps a whirl:

 

  • Unlink and relink your Arenti account.
  • Uninstall and reinstall your Google Home app.
  • Reboot your camera, Nest Hub and router to refresh the connection.
  • If the issue persists, try resetting your Nest Hub.

Let us know how it goes.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey RajputsHouse,

 

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.


Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hello RajputsHouse,

 

Bumping in this thread to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Kind regards,

Alex