That certainly hasn't been easy for you ― to verify, are you still able to give commands to your Google Nest Hub even with the black screen? When you toggle the mute/mic switch, is it responding? When did this start?
Troubleshoot using these steps:
Keep me posted.
Hi Dan, thank you for your response! Not able to give commands with the black screen. It does not respond when I toggle the mute switch nor does it respond to voice commands. I’ve tried rebooting and factory resetting the device without success, there is not even an option to reboot the device on the app as it states it is offline… the display went “unresponsive” close to a week ago.
Understood. Can you still open the setting of your Nest Hub on the Google Home app? If so, could you provide us the cast firmware and software version of your display? Also, where and when did you purchase your device?
Keep us posted.
Here is the information with regards to cast firmware, as far as software version I’m unable to locate. I purchased the device from target last thanksgiving… below is the cast firmware info.
System firmware version: 309385
Cast firmware: 1.56.309385
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