11-22-2022 06:43 AM
I just bought a new Nest Hub Gen 2. I am trying to open YouTube, Hulu, and YouTube TV, and yes I have a subscription. I have tried telling it to open these apps and even pressed the icons on the screen and I am getting the same message. It is saying “ I don’t know where to play this video, please tell me the name of the screen” . I did my homework going back and forth with the Amazon product vs Google and final decided on the Nest. Not a good way to start at all. I am glad I kept the receipt if I can’t solve this.
11-22-2022 12:16 PM
Just got mine today and am having the same problem
11-22-2022 12:50 PM
I rebooted the device through Google Home and now my Hub Max will open the YouTube app when I select it. No luck with the other apps yet. Also no luck with the voice command to open it
11-29-2022 11:34 AM
@Salasp57, @DAdams, that certainly hasn't been easy for you ― let’s check this out. Let’s try this first: do a sequential reboot starting with your router followed by your Nest devices. Restarting your phone might also help. We might also need to check the music services active on your Google Home app, follow the steps below:
For more information check out both guides:
Keep me posted.
12-04-2022 06:13 PM
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
12-03-2022 06:08 PM
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.