Broadcast mode issues do not disturb

[Michael3245]

My devices are getting stuck after sending broadcast mode. The one in one of my rooms I keep in do not disturb this is the one that acts up after receiving a broadcast please help

[aperezdeleon]

Hello Michael3245,

Thanks for reaching out to our community.

I understand how frustrating it can be when you're unable to use your speakers as usual after broadcasting a message. Don't worry, i'm here to help.

Can you please let me know which devices are affected after broadcasting? It would also be helpful to know when you first experienced this issue.

In the meantime, I suggest following this article on how to reboot your Google Nest or Home speaker or display to get a fresh start. Then, make sure to use the proper command to activate broadcast mode: "Broadcast <message>". If your devices work as expected, you can try other commands like "shout," "tell everyone," or "announce."

I would really appreciate it if you could let me know if you see any error codes in your Google Home app or if your speakers provide any feedback when they're unresponsive.

Please let me know how it goes.

Regards,
Angel.

[Michael3245]

Good Afternoon,

It is one of the google displays  the Google Nest Hub. I have rebooted the device as well. It has frozen a few times before on time screen and a reboot fixes. I am wandering if it needs a RMA replacement. 

[aperezdeleon]

Hello Michael3245,
 
Thanks for your response.
 
I'm curious about how your Nest Hub behaves after you broadcast a message. Can you control it only through the touchscreen, or can you still use voice commands? If you haven't already, I recommend plugging your Nest Hub into a different outlet or using a different power adapter. It's also important to ensure your Nest Hub is positioned close enough to your Wi-Fi network for smooth broadcasting.
 
I suggest deactivating do not disturb mode and trying to broadcast a message, I'd appreciate it if you could let me know how it goes.
 
Regards,
Angel.

[Michael3245]

there has been a time where I had to use the app to restart the device it locked up completely. Yes you can tell it to go home when a notification is stuck on the screen. It has been moved to a few areas and is the next room to the AP. I made some changes to my omada ap locking it to the closest one. If this does not work still think it may be rma. 

[aperezdeleon]

Hi Michael3245,

Thanks for your reply.

Have you tried the steps I mentioned above? Did you notice any difference on your Nest Hub after turning off the Do Not Disturb mode?

Changing the settings in your access points is a great first step to rule out interference issues. However, if the problem persists after adjusting network settings, I recommend following this article on how to factory reset your Google Nest or Home speaker or display. Take note that performing a factory reset will wipe any data from your Nest Hub so make sure to back up anything you might need in the future. 

Please let me know how that goes.

Regards,
Angel.

[Michael3245]

Let me run it for a bit with that mode off. Sorry did not see that part. I will report back once I know. Not sure when I might have a responce as it used when someone needs me from another room. 

[Michael3245]

Just factory reset it back and setup will let you know again will have to wait for a message to go out. 

[Michael3245]

Still is happening when DND is on the broadcast stays on screen till you tell it home my office one as far as I know does not do this unless this is how DND is designed 

[aperezdeleon]

Hello Michael3245,

Thanks for your reply.

When you activate do not disturb mode on your Nest Hub, it’s designed to silence any reminders, Nest doorbell visitor announcements, and, more importantly, broadcasts.

I suggest you set both devices to the same mode and try to test them both that way and see how they work; however, if your Nest Hub keeps getting stuck after having the same mode on both, then I think the best course of action would be for you to fill out this form. Doing so will allow my team to get in direct contact with you via email to gather more information about your Nest Hub so we can make sure it’s working as smoothly as possible.

If you happen to fill out the form, please let me know once you’ve done so. I’ll keep an eye out for your response so my team can get back to you as soon as possible.

Regards,
Angel.