12-28-2022 02:57 PM
Since the Fuschia OS Update has been applied to my Nest Hub Max, when streaming my Nest camera through it, I get the "Camera Feed Not Available" message on screen or the screen is black. This can stay like this for 5 minutes then eventually shows the camera Feed. Factory Reset both devices to no avail. When streaming the camera to my phone or tablet I get no issues. I see other people are having the same issue. Is there a fix in the pipeline for this? I have tried restarting my router and and nest hub max to no avail.
01-02-2023 07:03 PM
Hi kellow87,
Thanks for visiting the Community.
We're sorry to hear about this experience with your Google Nest Hub Max. Thanks for trying some steps before reaching out. Let's go ahead and try these:
Let me know if these steps work.
Best,
Princess
01-04-2023 11:41 AM
I have tried what you suggested but this hasn't resolved it.
01-04-2023 03:58 PM
Hi kellow87,
Thanks for trying the steps. Let's go ahead and perform a complete reset to your Google Nest Hub Max and as soon as you completely set it up, let's try to stream and see if this would make any changes.
Keep us posted.
Best,
Princess
01-05-2023 04:51 AM
I have already tried a factory reset. It was the first thing I tried. I then tried streaming my Nest cameras to see if that fixed it and it didn't.
01-06-2023 02:53 PM
Hi kellow87,
Thanks for trying the steps. Could you please provide the cast firmware version of your Google Nest Hub Max?
To check which firmware version you're on, follow these steps:
Looking forward to your response.
Best,
Princess
01-07-2023 04:22 AM
System firmware version: 8.20220713.2.194059
Cast firmware: 1.63.324740
01-07-2023 02:43 PM
Hey kellow87,
Chiming in to ensure everything is covered here. Just to add, have you tried setting up your device on a new home structure? If not, please follow the steps below to know-how:
Remove all devices from the old home structure.
Add the Nest Hub Max to the new home structure.
Keep us posted.
Cheers,
Muddi
01-08-2023 01:36 PM
Hi, thanks for your reply. I've finally managed to recreate my home structure as you have asked. Still the same result. I tried another factory reset of the device but no joy.
Cheers
01-08-2023 06:53 PM
Hello kellow87,
We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
Cheers,
Muddi
01-09-2023 11:56 AM
I have filled out the form
01-10-2023 10:04 AM
Hi kellow87,
We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.
Best regards,
Dan
01-10-2023 01:37 PM
Hi
01-10-2023 01:38 PM
Hi
It's not in privacy mode and the Google Home app isn't the problem. It's the screen. I tried the app closing though to no avail.
Cheers
Chris
01-14-2023 02:20 PM
Hi kellow87,
Thank you for the information. It would be best to continue the conversation via email with our higher support to gain more information and troubleshooting steps. Please note that this thread will be locked after 24 hours.
Cheers,
Dan