Hi, I'm experiencing the exact same problem as this post: https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Nest-Hub-stuck-on-clock-screen/t...
There's a couple more. I've tried resetting, flowed everything I can, but none of the posts seem to have any resolutions.
This is the device information:
System firmware version: 324896
Cast firmware: 1.56.324896
We appreciate you for trying the steps shared on that Community thread.
We have additional questions we'd like to ask.
We appreciate the assistance, MikeClark!
A couple of weeks ago. I use the nest hub as a nest cam monitor, and I've managed to narrow this down to happening while viewing a nest cam. Often times it'll crash on that screen. When I try to interact with it, it falls back into the Clock-only mode. Restarting the device (pulling the plug) helps temporarily. Also quite often (in the middle of the night) while in nest cam viewing mode, the device will loudly proclaim "Something's gone wrong" with no other indication, and find itself in this crashed mode.
I am using the original power adaptor, purchased from the Google store.
Thanks for the update. To make sure we cover all our bases, could you try resetting your Nest Hub to its default settings? If the issue persists, provide us the fuchsia version of you display.
Chiming in, could you share the link so we can check it? Please note that we as Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.
Moving forward, please send the required video needed. This is for us to investigate the issue further. Make sure to send it via email on case ID: 2-6547000033597.
I think there were at least 2 more I found, but can't locate them now.