Thanks for posting.
Sorry to hear about this.
@JillG, thanks for sharing some steps to try on. I appreciate your help.
@everyone, could anyone here attach a photo of your Google Nest Hub's display and if it's possible, can you please provide us the cast firmware version of your Google Nest display.
To check which firmware version you're on, follow these steps:
Keep me posted.
We haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.