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Google home hub stuck on clock

ronellen11
Community Member

Any fix for this issue?  Can only use voice commands due to unit stuck on clock.  Can’t swipe for anything.  Have to unplug to reboot.  Thanks.

1 ACCEPTED SOLUTION

JillG
Diamond Product Expert
Diamond Product Expert

Hi @ronellen11 

You can do a phyical factory reset to see if that fixes. On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.

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7 REPLIES 7

JillG
Diamond Product Expert
Diamond Product Expert

Hi @ronellen11 

You can do a phyical factory reset to see if that fixes. On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.

ronellen11
Community Member

Hello, thank you for the response. Tried that with the same result ☹️. I think google needs a fix with an update.  I think this started with the latest update.

Princesss
Community Specialist
Community Specialist

Hi everyone,

 

Thanks for posting.

 

Sorry to hear about this. 

 

@JillG, thanks for sharing some steps to try on. I appreciate your help.

 

@everyone, could anyone here attach a photo of your Google Nest Hub's display and if it's possible, can you please provide us the cast firmware version of your Google Nest display.

 

To check which firmware version you're on, follow these steps:

  1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
  2. Open the Google Home app Google Home app.
  3. Touch and hold your device's tile.
  4. At the top right, tap Settings and then Device information.
  5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Keep me posted.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi everyone,

 

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

Muddi
Community Specialist
Community Specialist

Hey folks,

 

We haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

Tricky22
Community Member

This becoming annoying as happening all the time.

ronellen11
Community Member

I hope team google can see this and have a fix soon.  Yes you’re right, this is very annoying.