03-14-2022 03:58 PM
I have recently moved home and have new WiFi, and Google Nest won't connect to new WiFi. I have attempted to connect numerous times, I have also completed factory reset to no avail. I go through the stages and then it displays connected but then says no internet.
I have mobile phones, tablets and TV that have all connected to the new WiFi.
Thank you
03-20-2022 11:24 AM
Hi LynnHyles,
Thanks for reaching out.
Since you already tried a complete reset on your Google Nest speaker, might as well check these network settings to see if all the requirements are met.
Configuring your Router Settings
Just in case that you don't know to check these settings, you can always ask help from your ISP to check guide you or help you configure these settings.
Let me know how it goes.
Best,
Princess
03-23-2022 10:41 AM
Hi LynnHyles,
Checking in to see if the steps I provided worked on your end?
Please let me know if you have additional questions so we can move forward with the next steps.
Best,
Princess
03-26-2022 02:50 PM
Hi LynnHyles,
Due to inactivity of this post, I'll go ahead and close this thread from further discussion to keep our community tidy.
If you have any questions, please don't hesitate to reach us back by starting a new thread.
Cheers,
Princess
03-26-2022 02:53 PM
Hi there I'm sorry, I've only just figured out how to reply to your messages. I thought I could reply via the email thread...oops
So I called my provider for help with the modem but they just said I could do it. I went on but couldn't figure anything out. They also said it would be Google I should contact but I don't know how to get to speak to anyone about it! I'm at a loss.
Thank you so much for trying to help
03-30-2022 07:14 AM - edited 03-30-2022 07:17 AM
Hey LynnHyles,
Thanks for the update. I know how it feels when you can't connect your Google Home/Nest device to your network.
Below are additional steps that you can try:
If it's still the same - try setting up your device using a mobile hotspot. Please note you will need two mobile devices for this setup (one will serve as a router and the other used to set up your Google Home/Nest device)
Let me know how it goes.
Cheers,
Muddi
04-06-2022 03:29 AM
Hey LynnHyles,
Checking in to see if the troubleshooting steps shared helped? Let us know by updating this thread, and the community will be happy to help.
Cheers,
Muddi
04-08-2022 06:28 PM
Hi there thanks for the suggestions I haven't tried yet as we have been having new floors down and painting done so been distracted with that. I will try these steps and get back to you. Thanks again.
04-09-2022 08:16 AM
Hey LynnHyles,
Thanks for getting back to us. Will hold this thread for a while and I'll wait for an update from you.
Cheers,
Muddi
04-21-2022 02:15 AM
Hey LynnHyles,
It's been some time since this thread was updated. How;s your Google Nest device? Let us know if you still need help, and the community will be happy to assist you.
Cheers,
Muddi
04-22-2022 05:13 AM
Hey LynnHyles,
I haven’t heard back, so I’ll be locking the thread in 24 hours. Thanks for posting!
Cheers,
Muddi
05-04-2022 12:53 PM
Hey LynnHyles,
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.
Best regards,
Jake