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Can't connect Google Nest to new wifi

LynnHyles
Community Member

I have recently moved home and have new WiFi, and Google Nest won't connect to new WiFi. I have attempted to connect numerous times, I have also completed factory reset to no avail. I go through the stages and then it displays connected but then says no internet. 

I have mobile phones, tablets and TV that have all connected to the new WiFi. 

Thank you 

11 REPLIES 11

Princesss
Community Specialist
Community Specialist

Hi LynnHyles,

 

Thanks for reaching out.

 

Since you already tried a complete reset on your Google Nest speaker, might as well check these network settings to see if all the requirements are met.

  • Check that your Google Home device is receiving power from a wall outlet. If your Google Home is receiving power, you will see a blinking white light on the back of the device.
  • Make sure that your Google Home device, wireless router, and device used to set up the Google Home (e.g. phone or tablet) are in close physical proximity to one another -- within 15 feet, if possible.
  • Please note: Networks that require you to connect through an authentication page (also called a "captive portal") are not supported by Google Home. This is typical of hotels, schools, dorms and businesses.

Configuring your Router Settings

  • Be sure to enable or disable the following router settings to allow Google Home to communicate properly with your router and network. All routers are different, so each setting may or may not appear on your particular router (or may be named differently).
  • Keep in mind that resetting or making changes to your router settings may have unintended consequences. If you need help or have questions/concerns, contact your router manufacturer or internet service provider (ISP).
  • Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP)
  • Disable: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should be disabled on your computer as well (if applicable).

Just in case that you don't know to check these settings, you can always ask help from your ISP to check guide you or help you configure these settings.

 

Let me know how it goes.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi LynnHyles,

 

Checking in to see if the steps I provided worked on your end?

 

Please let me know if you have additional questions so we can move forward with the next steps.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi LynnHyles,

 

Due to inactivity of this post, I'll go ahead and close this thread from further discussion to keep our community tidy.

 

If you have any questions, please don't hesitate to reach us back by starting a new thread.

 

Cheers,

Princess

Hi there I'm sorry, I've only just figured out how to reply to your messages. I thought I could reply via the email thread...oops

So I called my provider for help with the modem but they just said I could do it. I went on but couldn't figure anything out. They also said it would be Google I should contact but I don't know how to get to speak to anyone about it! I'm at a loss.

Thank you so much for trying to help

Muddi
Community Specialist
Community Specialist

Hey LynnHyles,

 

Thanks for the update.  I know how it feels when you can't connect your Google Home/Nest device to your network.

Below are additional steps that you can try:

 

  1. Reboot your Google Home/Nest device and router by disconnecting them from the power source and leave them unplugged for 1 minute. Once done, plug them back one at a time with intervals.
  2. Turn Wi-Fi on and off on the mobile setup device.
  3. If you have a dual-band router, try setting up your speaker or display on both the 2.4GHz and 5GHz bands. 

If it's still the same - try setting up your device using a mobile hotspot. Please note you will need two mobile devices for this setup (one will serve as a router and the other used to set up your Google Home/Nest device)

Let me know how it goes.

 

Cheers,

Muddi
 

Muddi
Community Specialist
Community Specialist

Hey LynnHyles,

 

Checking in to see if the troubleshooting steps shared helped? Let us know by updating this thread, and the community will be happy to help.

 

Cheers,

Muddi

LynnHyles
Community Member

Hi there thanks for the suggestions I haven't tried yet as we have been having new floors down and painting done so been distracted with that. I will try these steps and get back to you. Thanks again.

Muddi
Community Specialist
Community Specialist

Hey LynnHyles,

 

Thanks for getting back to us. Will hold this thread for a while and I'll wait for an update from you.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey LynnHyles,

 

It's been some time since this thread was updated. How;s your Google Nest device? Let us know if you still need help, and the community will be happy to assist you.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey LynnHyles,

 

I haven’t heard back, so I’ll be locking the thread in 24 hours. Thanks for posting! 

 

Cheers,

Muddi

Jake
Community Specialist
Community Specialist

Hey LynnHyles,


It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake