Can't get my Google Nest Hub to connect again. Set up only goes to 56% and doesn't go any more

[Rdianco]

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Original poster: Ray Lynn Stees 

Had lightning and maybe it blew something out in my display in my kitchen.

[frances]

Hello Ray Lynn Stees,

Thanks for reaching out. Oh no! That does not sound great that your Google Nest Hub is unable to connect or work again. I would be more than happy to look into this issue. First, I have some questions.

• Which Google Nest Hub is this post in regard to? (model name, generation number)
• Do you see any damage on the display itself?
• Can you please try to do a Factory Data Reset? Is there any improvement?
  • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings.
  •  Note: This action will clear your data from the device and can't be undone.

I look forward to your response, thanks for your patience.

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if this issue has been resolved. Feel free to ask any other questions or concerns you have. We're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you have any new questions or concerns, feel free to start a new thread and we'll be happy to help.