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Can't get the device working

Mainjum
Community Member

Cannot get the device started there is no QR code to scan to start the device

6 REPLIES 6

Cathal_S
Gold Product Expert
Gold Product Expert

Hi there,

Please try following the Google Nest help center instructions linked below for setting up speakers and displays. If you still have issues then please let us know what step you had issues at.

Device set up:

https://support.google.com/googlenest/answer/7029485 

 

Regards,
Cathal

Press and hold the power button for a few seconds. On your screen, tap Restart , or press and hold the power button for about 30 seconds, until your phone restarts.

Regards,

Rachel Gomez

Hi folks,

 

Thanks for reaching out.

 

We're sorry yto hear about this experience. Let's make sure that your devices are plugged in directly on a power outlet using the original power cable of your Google Nest Hub. Also, make sure to follow the complete reset guide and set it up.

 

If it continues to show the same thing, let us know so we can check other steps to try.

 

By the way, thanks to @Cathal_S and @RachelGomez123 for helping out.

 

Best,

Princess

jax_b
Community Member

have the same issue here, except it doesn’t even show the ‘G’ logo, just stuck like this

image.jpg

Princesss
Community Specialist
Community Specialist

Hello there,

 

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest speakers and we'd be glad to assist you further.
 

Best,

Princess