Can’t link family and friends photo album

[jonesyjay]

I'm having the same issue as OP.  I used to be able to tap "Select family & friends" under the Photo Frame options on my Google Nest Hub (Google Home app on ios 17), but now it jumps to the Google Photos app, jumps back to the Google Home app, and says "Can't create album.  Sign in to the Google Photos app as [redacted] then try again".  This used to let me select which family and friends I wanted to show. 

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Can-t-link-family-and-friends-photo-alb...

[DeboraJ]

Hi @jonesyjay,

Thanks for reaching out to the community! I understand that you have been experiencing some issues with your Google Nest Hub regarding the inability to link your "Family & friends" photos, and that you’re getting an error message that says: “Can't create album. Sign in to the Google Photos app as [redacted] then try again.” Let me help you out with this!

Before we move forward, I need some information to provide you with the most accurate steps:

• When did the issue start?
• What is the firmware version of your device?
• What is the version of your Google Home app?
• Have you tried any troubleshooting steps yet? If so, could you list them?

Once you provide this information, I will be more than happy to assist you further!

Best regards, 

Debora